TALENT MANAGER: GROUP TRAVEL
Format: Salaried, Full Time
Salary: USD 30,000 / Year
Based: Remote, preferred time zones between GMT-6 and GMT+2
Start date: ASAP
JOB SUMMARY
The Talent Manager will oversee account management for the incredible influencers,
bloggers, creators, leaders, and iconic brands that we at OUR CLIENT call our Talent. The selected
Talent Manager will expertly guide Talent through their onboarding at OUR CLIENT, to trip build,
trip branding, sales & marketing planning, go live and beyond, ensuring all phases of the
OUR CLIENT process are delivered with passion and expertise. A proactive self-starter able to hit
the ground running on day 1, the selected Talent Manager will inherit an exciting roster of new
and existing Talent in various stages of their journey and will jump into action, quickly building
rapport and moving the trips in the pipeline to go live. The successful candidate must have
proven project management skills, strong commercial acumen, and impeccable client
management skills along with an ingrained interest in culture and current zeitgeist to ensure
the brands we are creating are ahead of trend. Fluent professional English, both written and
spoken, is required for this role. Professional level experience with social media including
Instagram, YouTube, and TikTok is necessary for this role and experience with HubSpot,
Monday.com, Google Drive, and Slack is preferred.
RESPONSIBILITIES
● Be the ultimate advocate for OUR CLIENT Talent, providing a consistent and seamless
Talent experience from first trip to far beyond
● Boldly support Talent in achieving their sales targets, using strong marketing skills to
evolve sales and marketing strategies in line with data, introduce promotions, and
develop social campaigns that convert
● Bring strong financial management skills and oversee the Trip Design budgeting and
reconciliation process to ensure Talent meet or exceed their earning expectations on
a trip and brand level
● Take responsibility for ensuring that all OUR CLIENT teams tasked with servicing Talent
(from Trip Design, to Marketing, to Ops) are providing quality and efficiency service
that exceeds Talent satisfaction
● Achieve NPS targets for ongoing Talent satisfaction and retention
● Expertly manage the onboarding process for new Talent and proactively move the
process forward, from trip building, to brand building, to sales & marketing to go-live,
owning the project timeline and ensuring deadlines are met
● Collaborate with the marketing team to develop and implement comprehensive
marketing, communication, and distribution strategies that are on-brand for Talent
and achieve target sales
● Support Talent and their Guests in the lead up to the trip, overseeing the development
and deployment of the destination-specific Guest Journey and post-trip NPS
surveying
● Utilize a sharp eye for detail and strong aesthetic sense to oversee the development of
the look and feel of Talent travel brands including polished copy and landing page
design ensuring detailed trip information is correct
● Building long term relationships with our Talent forged on competence, efficiency,
personalization, and heart
● Maintain the CRM and own the profile development for Talent, managing the
scheduling and preparation for key meetings, creating polished decks, taking detailed
notes, and actioning all follow up as needed
● Oversee the selection, design, and purchasing of branded swag
SKILLS
● At least 2+ years of experience working closely with clients to exceed expectations –
previous experience with influencers, bloggers, creators, leaders, and iconic brands
preferred
● Ultra proactive, self-motivated, and tenacious, possessing of an entrepreneurial spirit,
ability to take bold initiative, and desire to achieve targets and exceed expectations
● Proactively monitor projects to anticipate potential risks/bottlenecks and identify
solutions to keep the process moving efficiently
● Strategic thinker excited to leverage the power of out Talent to support in negotiating
contracts and to create diversified ancillary revenue opportunities from
merchandising to content creation
● Ultra-polished, written and verbal communication skills
● Meticulous organizational skills, high attention to detail, and the ability to multitask
● Skilled at anticipating client needs and delivering intuitive and highly personalized
solutions with experience servicing VIP’s, personalities, and celebrities
● Digitally savvy and socially minded
● Experience in a remote, fast-paced, dynamic start-up environment preferred
● Previous event and/or festival experience preferred
