OPERATIONS COORDINATOR (AMERICAS): GROUP TRAVEL
Format: Salaried, Full Time
Salary: USD 30,000 / Year
Based: Remote, preferred time zones between GMT-6 and GMT+2
Start date: ASAP.
JOB SUMMARY
The Operations Coordinator will bring proactive organizational and problem-solving skills to
ensure successful operation of all trips in the Americas. This role will be tasked with
confirming all components of a trip, escalating any issues, and being the first point of contact
for any issues or incidents during the trip. You’ll support in sourcing and contracting suppliers
and be responsible for logging all trip info on the backend. The successful candidate will be
knowledgeable about the destinations, logistics, and geography of the Americas and be able
to support the trip planning team with ultra-regional information.
The role will be tasked with preparing destination-specific pre-trip information for guests and
hosts.
RESPONSIBILITIES
● Support the Guest NPS metric, ensuring delivery of a world-class experience for guests
and hosts pre-trip, on trip, and post trip
● Manage all trip operations ensuring services are provided in line with stringent quality
and health & safety guidelines
● Own the pre- and on-trip operations checklists ensuring that they are delivered
accurately and efficiently
● Update all trip budgets and guest manifests
● Manage all key stakeholders in the delivery of a trip (host, guests, suppliers, trip
leader)
● Own transportation manifests and schedule trip transportation, adjusting in real time
to accommodate last minute changes
● Maintain accurate and up-to-date information of all confirmed services across
several databases
● Ensure that all requests are processed within specified time schedule
● Source new suppliers as needed and negotiate rates to achieve best possible rates
● Maintain great relationships with partners, supporting the Supplier NPS metric
● Report on trip operations, ensuring suppliers and trip leaders complete post-trip
reporting and financial reconciliation
● Support with sourcing, recruiting, and managing trip leaders and local guides
● Support the Guest Experience team with destination-specific information as required
● Occasional travel required to meet with suppliers and monitor service quality
● Assist with other projects as required
SKILLS
● 3+ years of experience in a similar travel, tourism, or hospitality operations role
specifically related to group travel
● Highly numerate, experienced with managing complex budgets
● Self-motivated, proactive, and highly organized with the ability to manage multiple
fast-paced projects simultaneously
● Strong organizational skills and the ability to set priorities and meet deadlines
● Confident decision maker
● Stong attention to detail
● A passion for delivering next level guest travel experiences
● Active experience including yoga, biking, hiking, water sports, etc. preferred
● Fluent professional English and Spanish required, both written and spoken. Portuguese
and French additionally desirable
● Experience with Rezdy, HubSpot, Monday.com, WordPress, Google Drive, and Slack
preferred
● Experience managing trips on the ground as a guide/tour leader/trip leader preferred
ABOUT
Our client’s mission is to bring the world together through the power of shared experience.
is a fast-growing, travel-tech startup whose innovative B2B2C business model
creates, builds, launches, and operates trips for influential people and brands created around
passion points – from fashion to wellness to food and wine. Our dynamic, enthusiastic team
has a positive impact on the world and does exceptional work. Together, we are
revolutionizing the way travel experiences are built, promoted, and delivered
