Operation Manager (F&B) – Kuwait City, Kuwait

Job Title: Operation Manager (F&B Multinational) – Kuwait City / Kuwait

We’re hiring an experienced Operation Manager for one of the world’s biggest F&B multinationals.

Company: Confidential

Location: Kuwait City, Kuwait

Salary: KWD 1,800 / Month

The right candidate must be based or willing to relocate in Kuwait.

Must have at least 4-5 years of experience in a similar role / F&B experience is a must.

Fully English-fluent candidates are preferred.

Link to apply: https://bit.ly/SN-JobApplication

A work visa will be provided by the hiring company.

Start Date: asap

Reporting directly to the CEO of the company.

Position Objective:

The position is responsible for increasing business revenues.

• The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction.

• Oversee the recruiting, hiring and training needs of the store, and efficient decision-making to enhance the overall performance of the store.

• Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.

• Provide leadership and support to all the employees.

Job Role & Responsibilities:

Sales and profitability:

• Achieve quantitative measures of performance in the following areas: Average transaction value, sales per month, sales turnover, shrinkage control, increase in conversion percentage

• Set store sales targets to maximize sales and profitability.

• Guide Area Managers and store managers to maximize productivity in stores through effective utilization of the available resources.

• Effective management of the operational costs, and reduction in operational costs by automation.

• Adhere and enforce Company SOP, Policies and procedures, and loss prevention audit guidelines in all the stores. Also, monitor the measures to ensure compliance by all the employees.

• Recruit and train the staff in customer service, teamwork, and other etiquette as per the company and brand requirements.

• Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.

• Interpret and make decisions on operations and visual standards based on store and client needs.

Employee development:

• Identify store training and development needs in conjunction with the Head of Training and Area Managers.

• Set KPI’s and KRA’s for subordinates and conduct performance appraisal and feedback.

• Involve in the selection and recruitment of the operational staff, when required.

• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives.


• Conduct regional sales and operations meetings on a regular basis.

• Provide frequent feedback to the Area Managers and Restaurant Managers on their performances, in relation to the company’s performance.

• Ensure participation in loyalty program.

• Weekly meeting to discuss business plan V/s Achievements and improvement areas.

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