Customer Support Agent – Saas Technology Startup (Sports / Entertainment / Hospitality) Abu Dhabi, UAE
Salary: 8,000 AED / month
Trial Period: 3 months extendable if applicable
Work type: Full-time
Work visa and health insurance will be provided by the employer.
Candidate must have valid UAE driving license and a car.
Start Date: Asap
Requirements:
Note: this is an on-site job, therefore remote work will not be accepted.
Our client is a rising startup specialized in building software and web & cloud-based technologies destined for the Sports, Culture, Entertainment and Hospitality industries.
Age: 20-35 years old
Candidates can apply through our portal https://signature-network.com/careers/ ONLY if you think you, are the right fit.
Overview:
Our client is seeking a talented Customer Support Agent to bring the utmost customer service to the company’s customers.
Responsibilities:
Reporting directly to the Head Of Sales of the company, the role will involve, but not restricted to:
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Skills / Qualifications:
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
High school diploma
Candidate must be located, willing to relocate or commute daily to Abu Dhabi
